app didn't download

ahysom

I purchased 4 items, only the last one downloaded.  My first purchase was $3.99, the next 3/$1.99 , only one @ 1.99 downloaded, but all were deducted from my account

firebombmarkus

Hi @ahysom and welcome to our Community 😊 I am sorry you are experiencing this kind of issue. Please check this link and see if these steps help you
https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase/p1?new=1

At the end you have link for purchase refund. Be aware that due to holidays you may not get immediate answer, so please be a little patient.

Happy holidays 🎅🎁🎄❄️

ahysom

King.com directed me to their site, asked me to sign in and go to settings in top right corner of screen.  when I click on settings the only 2 options I have is edit profile and log out, I am not able to check my transaction history.

firebombmarkus

@ahysom Did you try to log out and log in again? Maybe it will change

ahysom

yes!

ahysom

may be because I did not have a king.com account when I purchased the 2 packages that didn't download

firebombmarkus

@ahysom So you had a Facebook account? Please follow this link where you have detailed explanation how to complete a King contact form
 https://www.elsalanger.net/blog/how-to-complete-a-king-contact-form