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Why can't I connect to the store

msthang53msthang53 Posts: 3 New Bee
I keep getting this error message and I can't connect to the store.


  • QueenMiaQueenMia Posts: 6,569 Community Manager
    Hey there @msthang53 

    To avoid that kind of issue, remember to clear cache and cookies regularly and always make sure you have the latest game version. That sounds simple but that usually solves all problems!

    Here are the steps to follow in case of connection issue with the store for iOS and for Android.

    If you still have issues after doing this, please tell me a bit more: What's your device, when do you get the error (where do you click) and a screenshot would be very helpful.

    Thanks :)ย 

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