Game doesn't allow me to get past level 760

Raheemah

Passed level 760, but doesn't allow me to get to 761.. Says "To be continued"

Alansmart

Hello again @Raheemah, that is unfortunate to hear, may I ask you to run the troubleshooting tips in our support thread? If that doesn't help then let me know ok?

QueenMia

Hi guys,

I've merged all your posts into the same one, so it's easier for everyone to follow up! If you see that message, it's indeed because you've reached the end of the game! Well done So in that case, there's nothing to do but wait!

Luckily, and I'm sure you all already noticed, new levels where released this morning! Isn't that sweet?! Mobile players can play up to level 800 while Windows 10 players up to 860, wow! 

Reason why all levels are not released at the same time on all platform is that it takes a lot more to get new levels for mobile than it does for Windows, hence it's taking a while longer. 

Thanks for your patience and if you reach the last level too quickly again, you can spend your time waiting for new ones trying to beat my score on level 689... There's some boosters to be won!

Happy crushing everyone

Alansmart

Hello and welcome aboard @Raheemah, be sure to take a screenshot of the gold you have and the level you are on, then clear your cache and cookies then uninstall.. reinstall then run the app again, this should solve the issue you are having but if not please let me know ok

Raheemah

@Alansmart I just tried that but I'm still getting the same message 

Alansmart

Hello again @Raheemah, that is unfortunate to hear, may I ask you to run the troubleshooting tips in our support thread? If that doesn't help then let me know ok?

Raheemah

Sure @Alansmart, will let you know

Raheemah

@Alansmart, where can I find the troubleshoot thread?

Alansmart

Hello @Raheemah, you can find it by clicking on the support tab at the top of the screen, then find the "glitches" topic, hope that helps and have a devine day

Brendatimmy

I've been stuck on level 760 for 5 days and it won't let me go forward to level 761 so what is the problem why won't it let me

bigmikemike

Brendatimmy said:

I've been stuck on level 760 for 5 days and it won't let me go forward to level 761 so what is the problem why won't it let me

I have this problem at level 760 also. I play on an iPad (updated to the newest version). I loaded it on my android phone and have the same issue there.

Thoughts?

Alansmart

Hello and welcome aboard @Brendatimmy and @bigmikemike, it is a glitch you are experiencing that others have announced also.. be sure to take screenshots of your current level and gold then clear cache and cookies, uninstall then redownload and run the app. This should work out the issue at hand, but if not please let me know ok.. have a devine day 🔱

bigmikemike

Thanks ... I’ll try deleting the app ... but am not sure what it means to clear cache and cookies in the context of an iPad.  Also, I’m surprised that the problem showed up on a fresh android install.   

I’ll let you know how it goes.