Welcome to the community @jbythebay2! Perhaps this could be due to the ongoing issue the game has been experiencing. According to @QueenMia, this issue was resolved, however perhaps some players may still be experiencing this issue. I will forward this message to @QueenMia to see if she has a better explanation.
Are you playing from FB or from a Kingdom account?
If from FB, please note that it's a known issue and it's being worked on. If from the Kingdom: We're not sure if there's an issue or not and therefore we need your help to investigate. Please comment here after reading the steps.