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Why is it taking longer then 30 minutes to refill lives now?

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ms_lele81
ms_lele81 Posts: 1 Newbie
edited January 2019 in Support
Why is it taking longer then 30 minutes to refill lives now?
«1

Answers

  • firebombmarkus
    firebombmarkus Posts: 13,110 Sweet Legend
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    Hi @ms_lele81 and welcome to our adorable Community 😊 I didn't hear about this from anyone else. Just checked on my game and it is still 30 minutes. Let's see if anyone else will report this. Have a great weekend 🤗
  • Ozzie2
    Ozzie2 Posts: 1 Newbie
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    Hi, I'm experiencing a similar problem 
  • KingChewy
    KingChewy Posts: 13,713 Sweet Legend
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    Hi @Ozzie2 - welcome to our friendly community! How long is it taking?  What type of device are you playing from and is the app the most current version?

    Can you possibly take a screen shot and shoe is here via the the mtn icon above ☝🏻.
  • kmarsh
    kmarsh Posts: 5 Level 2
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    Why is it taking more than 30 minutes to gain a life?

  • PummyRaj
    PummyRaj Posts: 33,274 Candy Moderator
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    Hello @kmarsh Hearty Welcome to our friendly King Community 🤗

    I am sorry to hear that it is taking longer to refill a lives in your game!!

    Is it taking more than 30 minutes to refill a life? If so, how many minutes does the timer being displayed? Can you please post a screenshot of the timer?

    Type your reply in the comment box given below. And to post the screenshot, select the 2nd icon that is located in the bottom left corner.

    Talk to you soon! Have a great weekend ahead 🍭

  • kmarsh
    kmarsh Posts: 5 Level 2
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    It's taking hours to collect lives.

  • kmarsh
    kmarsh Posts: 5 Level 2
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    When I went back to play the game it showed that I had to wait 15 hours for a new life. I'm not screen shot savvy. I'm considering deleting the game.

  • Sofia1992
    Sofia1992 Posts: 2,526 Level 5
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    @ms_lele81 , @kmarsh and @Ozzie2 . Welcome to our sweet community!

    If you have recently changed the time on your devide (for example, changing time zones due to travel) , this may affect the live timer in the game.

    You can fix it with this way:

    • Open the game and check how long you have to wait until your next life.
    • Now set the clock on your device forward by that amount of time. (For example if the game says 100 hours until the next life, you'll need to change the date in your phone's calendar. For this example, that's 4 days and 4 hours) .
    • Now return to the game's map screen to allow this to register.
    • Then go back to your device's time setting menu and restore the time and date back to the correct setting.
    • And in the end, turn off your device for 10 seconds and turn it back on.

    I hope I helped you!

  • gr33n3y3z
    gr33n3y3z Posts: 9,493 Level 5
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    @Sofia1992 that's exactly what I was thinking as well, and that would be the first advice id give.😉

  • Sofia1992
    Sofia1992 Posts: 2,526 Level 5
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    Oh thank you so much @gr33n3y3z .

    I think that this might be the main problem of why it is taking longer for the lifes to be refilled in their games.

    I hope they find my advice useful.

Hey! Would you like to give us your opinion?