Daily Bonus reset

saraef80

I was at day 65 of the daily rewards and it suddenly reset to day 1. I log in every day so it should not have reset. I would like my time back please.

KingChewy

Hi @saraef80 - welcome to our friendly community. Can you please confirm if you are referring to CC Friends or CC Soda as there are different sections for each game on this forum.  

saraef80

It was Candy Crush Friends @Foley1362

KingChewy

Hi @saraef80 - okay thank you for confirming. Can you confirm that you did logged in within the 24hr time limit set for whatever time region you are in?

saraef80

I did. The issue happened on Friday. I logged in Friday and was at day 65, then when I logged in Saturday it was reset to day 1.

KingChewy

Hi @saraef80 - okay and last question is did you uninstall/reinstall the app at all? Or are you logged in with your King or FB acct at all?

saraef80

@Foley1362 I just created my King account for the purpose of this support chat. I have not done an uninstall/reinstall and I am always logged in with my FB account. My profile picture is always visible when I play.

KingChewy

Hi @saraef80 - okay.  If you can please confirm what you user id is (see link below on how to) and what type of device you are playing on I can alert one of the Superstars who support the Studio and they can escalate this further to try and resolve it for you. I’m sorry I am not able to help more but hopefully they can with this additional info. 

https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

saraef80

My user ID is 1027253550. I am using an android device.

KingChewy

saraef80 said:

My user ID is 1027253550. I am using an android device.

Thank you @saraef80.  Going to take some of our Superstars in the community and see if they can assist!

@firebombmarkus @Alansmart @Pummy_Raj @Joseph45 - Can one of you review and confirm if the players daily reward is possible to be restored based on the info provided?