Welcome @bosschick to this wonderful and amazing community! Did the level, at one point, allow you to use the Nutcracker, but just not anymore? I have noticed that sometimes the characters you get to choose from change each time you try a level. Also, was the Nutcracker listed as “recommended”? The video below may also help provide some insight. Let me know how this goes. https://community.king.com/en/candy-crush-friends-saga/discussion/comment/296997/#Comment_296997
What I have noticed actually @Joseph45 and @bosschick about character selection is that the character selection is almost always related to what types of candies are available for clearing on the levels. Therefore, if blue candies aren't available on a level, then you won't be able to choose Nutcracker to run the level with.
P.S. Also a welcome from me @bosschick to our community and I hope you enjoy your time here!
Welcome @bosschick to this wonderful and amazing community! Did the level, at one point, allow you to use the Nutcracker, but just not anymore? I have noticed that sometimes the characters you get to choose from change each time you try a level. Also, was the Nutcracker listed as “recommended”? The video below may also help provide some insight. Let me know how this goes. https://community.king.com/en/candy-crush-friends-saga/discussion/comment/296997/#Comment_296997
What I have noticed actually @Joseph45 and @bosschick about character selection is that the character selection is almost always related to what types of candies are available for clearing on the levels. Therefore, if blue candies aren't available on a level, then you won't be able to choose Nutcracker to run the level with.
P.S. Also a welcome from me @bosschick to our community and I hope you enjoy your time here!