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Help, stuck at level 1040

Aripi Posts: 3 Newbie
edited March 2019 in Discussions
I'm bloked on levele 1040.How can pass?


  • mysticalmysty
    mysticalmysty Posts: 30,398 Crushing Legend
    Hi again @Aripi Thank you for repost it back in English. One quick question, what kind of device are you playing your game with ? and can you give us a screenshot of your game board.
  • SeraphicStar
    SeraphicStar Posts: 4,536 Legend
    Hello @Aripi and welcome to our beloved Candy Crush Friends Community! :chuffed:

    I believe this thread might be better suited in either the general Support section or the Level Help & Tips section. I will go ahead and tag @QueenMia and at her discretion she can move this so you can receive the ideal attention required for your problem. 😉

    As @mysticalmysty stated though we will require more information such as your device type, maybe a quick screenshot, and whether you are stuck on this level due to the challenge or from technical issues.

    In addition our CM @QueenMia will need your User ID to check your account if in fact it is a technical problem and you can find a guide on how to locate that here:

    We very much want to help you and look forward to hearing back! I hope you have a crushtastic day! :3

    P.S. I will also tag our Superstar @Pummy_Raj in case she has any ideas or additional input on this issue.
  • QueenMia
    QueenMia Posts: 12,979 Community Manager
    Hey @Aripi and welcome to the Community :)

    Thanks for assisting and flagging this to me @SeraphicStar, @mysticalmysty!

    @Aripi - Do you mean that you don't manage to pass the level or that you passed it but the game does not progress?

    If you need help to complete the level, I'd suggest you to watch our tutorial video here. Our top members will also be able to give you some great tips :)

    If it's that you beat the level but the game did not progress, then please follow these steps: Clear cache and cookies from your device, then make sure you update the App to the latest version.

    Please let us know how that goes and happy Friday :star: 

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