Why does my and my friends profile pic doesn't show

MichelleMills107

Why doesn't my and my friends profile pic not show on the game

KingChewy

Hi @MichelleMills107 - welcome to our friendly community. Can you tag a screenshot to show what you are experiencing and load it to this post via the mountain icon like this ⛰ so we can try and assist further?

KingChewy

Hi again @MichelleMills107 - thank you for trying. I think it might be a browser issue. Have you tried clearing your cache and cookies on your device? Have you logged in and out of the game recently or turned your device off and on to try and reset it? If not try those tricks first.

KingChewy

Hi @MichelleMills107 - welcome to our friendly community. Can you tag a screenshot to show what you are experiencing and load it to this post via the mountain icon like this ⛰ so we can try and assist further?

MichelleMills107

It won't let me load it...it says the body is too short

KingChewy

Hi again @MichelleMills107 - thank you for trying. I think it might be a browser issue. Have you tried clearing your cache and cookies on your device? Have you logged in and out of the game recently or turned your device off and on to try and reset it? If not try those tricks first.

MichelleMills107

I've tried those things and I've even delete the app and redownload it again and it still did the same...it just started doing this a month ago

KingChewy

Hi @MichelleMills107 - okay I am sorry to hear that! Can you confirm what platform you play on (pc/mobile - device) and your user id and I will tag a our CM to try and assist further and get you back on track.

If you don’t know how to find your user id follow this link for instructions

https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

MichelleMills107

Mobile...michellemills107

KingChewy

Should be a # @MichelleMills107. Tap on the king logo in your profile to see the #.

Also is it an IOS or Android device?

MichelleMills107

Android...I went back and clear cookies data out again and this time it worked...the problem is fixed...Thank you so much for helping me 💙

SeraphicStar

Hello @MichelleMills107 and Welcome to our Divine Candy Crush Friends Community!

I'm so glad to hear our sweet member @Foley1362 was able to assist you with this issue!

Please feel free to post here again if you ever have any problems and hope you have a crushtastic day!

KingChewy

That’s fantastic news like @SeraphicStar perfectly stated!! Glad it worked out.

If you have time stick around and check out some of the threads where you can win prizes like this one - https://community.king.com/en/candy-crush-friends-saga/discussion/253276/free-boosters-who-is-your-favourite-candy-friends-character/p1