Lost levels

gnik

I was on level 3000 and something, but after updating the game today, I am back on level 1! What to do???

mysticalmysty

Hi @gnik Welcome to the community, At first I believe your question is about other King games because CCF hasn’t reaching that far on levels, but anyhow here’s the article about how to retrieving your game progress https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back Good luck and Have a lovely Sunday :)

gnik

Correction: not level 3000 (that's in CCS😉) - 300 and something i think in CCF.

gnik

Unfortunately this did not work😣 I connetct with King account - not FB ...

mysticalmysty

Hi again @gnik if your game already synch to King before, you can just log back on using the same email address and password that you use previously, and your progress should be in.

gnik

I did of course log in again.. but still back on level 1.

mysticalmysty

@gnik If you could provide with your game ID, and here how to find your game ID : https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it for our CM @QueenMia to look at your game and find a better solution when she’ll be back to the studio tomorrow morning.

gnik

3925204567

QueenMia

Hey @gnik, welcome to the Community!
Thanks @mysticalmysty for flagging this to me! 

@gnik, what level where you at exactly? We can put you back to where you were