Lost all levels!

woottsy

Hi there, last week my app updated and whenever I would click to play a game it would just say ''downloading'. I delete the app and reinstalled and lost all of my lives, I was pretty sure I had an account through my Facebook but possibly not...

I've tried all of the steps in the FAQs but nothing is helping, is it possible someone could restore what level I was on?

Thanks!

woottsy

Forgot to mention, I was on level 280.

mysticalmysty

Hi @woottsy Welcome to the community. It is important to synch your game to either Facebook or King to save your progress. At the meantime if you could provide your game ID, and here’s the link to find your game ID https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it I will tag our lovely CM @QueenMia to assist you more

woottsy

Hi thanks for coming back so quickly! My game ID is 1815594325.

Thanks!

mysticalmysty

You’re welcome @woottsy She shroud be in touch with you shortly. Have an amazing Tuesday

woottsy

Hi there, still stuck back at the beginning if someone can help!

mysticalmysty

Hi again @woottsy You can also try to write and fill up this form https://soporto.king.com/contact make sure you select ‘game problem’ then ‘game didn’t save’. 

QueenMia

Hey there @woottsy and welcome to the Community! In case the steps from the FAQ don't work, the best is to contact the Support. I see that @mysticalmysty gave you the link already so that should be about to get resolved I believe

have the sweetest day you two 🍒