daily bonus

whimster

hello, i posted that i am not getting my daily bonus a few days ago...i did reset the app and i did receive my db once i logged back on but not since, i shut down my computer every night and restart and it does not help. i play on 7 different accounts and its the same with all of them...i may get 1 db on one of them but nothing on the others...it has been over a week with some of them...i also no longer get extra lives on any of them....i am getting so frustrated that i am seriously thinking of just quitting the game all together...tired of spending money to advance and add the problems i have been having lately its just not worth the aggravation or expense!  

firebombmarkus

Hi @whimster and welcome to our adorable Community 😊 Can you first tell me which game are you referring to - Candy Friends Saga or Candy Crush Saga? I guess you are talking about Candy Crush Saga as I know that Friends Saga can't be played on the desktop.

whimster

Candy Crush Friends and i play on my laptop...have for months now with no issues until about a week ago

PummyRaj

Hello @whimster, Welcome to the Candy Friends section of our friendly King Community

I have just suggested in your other post to ask your Question again in Candy Friends section.  Since, you have already posted here, I have closed the thread in Candy Crush Saga section!  My friend @firebombmarkus might not have received the note about your answer!  Otherwise, he would have replied you sooner!!

1) With regards to the "Lives" -- there has been issue from past few months and the King team is trying hard to resolve it as soon as possible.  Please check this link for more information from the Community Manager   https://community.king.com/en/candy-crush-friends-saga/discussion/177642/i-do-not-receive-lives-working-on-a-fix-please-read/p1

2)  With regards to the "Daily Bonus" issue you are facing --  Did you try any trouble shooters that the team normally provides?  If not, here are couple of links 

For Windows --->  https://www.microsoft.com/windows/microsoft-edge 

If you are using older version than Windows10 --->  https://www.microsoft.com/en-us/download/internet-explorer.aspx 

Please let us know if the trouble shooters helped with the "Daily Bonus" issue! 

** TO post back, please tap on "Type your Comment" box located below and tag me with @ and my name (no space in between), so that I can receive a notification about your response

Hoping for the Best!  Have a great day/evening!

firebombmarkus

You are totally right @Pummy_Raj I missed the notification. Thank you for tagging me and taking care of it 🤗