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Answers
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Hi @Gummy - welcome to our friendly community!! Sorry to hear you’ve had this issue. Can you confirm if this was for her CC Friends game? If so do you have any screen shots showing this? Lastly please provide your user ID for the studio team to investigate further by following the instructions on the link below 🙏🏻
https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
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