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Missing Boosters

carlosmanez
carlosmanez Posts: 6

Level 2

edited May 2019 in Support
MEUS BOOSTERS SUMIRAM TODOS! PEÇO, POR GENTILEZA, QUE DEVOLVAM TODOS, OBRIGADO

Best Answer

  • firebombmarkus
    firebombmarkus Posts: 13,110
    Answer ✓
    Hi @carlosmanez and welcome to our adorable Community 😊 Can you please tell me more about your issue? How did you lose your boosters? Did you change the device?
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Answers

  • carlosmanez
    carlosmanez Posts: 6

    Level 2

    MY ALL BOOSTERS are gone! PLEASE, PLEASE RETURN ALL, THANK YOU
  • firebombmarkus
    firebombmarkus Posts: 13,110
    Answer ✓
    Hi @carlosmanez and welcome to our adorable Community 😊 Can you please tell me more about your issue? How did you lose your boosters? Did you change the device?
  • carlosmanez
    carlosmanez Posts: 6

    Level 2

    Oi @Firebombmarkus, simplesmente quando eu entrei no jogo, a qual estava jogando normalmente com muitos "boosters", eu fiquei assustado: sumiram todos! não troquei de aparelho, é o mesmo. Minha esposa também joga, e os boosters dela continuam lá, só os meus que sumiram. Essa não é a primeira vez que isso acontece, já aconteceu outras vezes, e eles não me devolvem. Se você puder me ajudar a resolver essa situação humilhante, ficarei muito grato. Fraternal abraço.
  • firebombmarkus
    firebombmarkus Posts: 13,110
    edited May 2019
    Hi again @carlosmanez Please use English language. It's a rule of the Community. We use only English language here so we can understand each other better and provide more help. I will ask you kindly to make a new post in English and we will do our best to help you. You can use a translator if necessary. This thread will be closed now. Thank you for your understanding. Have a wonderful day 🤗
  • firebombmarkus
    firebombmarkus Posts: 13,110
    @carlosmanez Did you change your device? How did your boosters dissapear?
  • carlosmanez
    carlosmanez Posts: 6

    Level 2

    Hello @firebombmarkus I had many boosters in my game. When I went in to play the boosters they were gone. I never changed hands, I always played with it. I ask you to help me get my boosters back, thank you very much.
  • firebombmarkus
    firebombmarkus Posts: 13,110
    Hello @carlosmanez Can you please tell me were your boosters earned through quests and presents or bought? I will also ask you to give me your game ID. If you don't know where to find it, follow the instructions on the link below. Thank you.

    https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
  • carlosmanez
    carlosmanez Posts: 6

    Level 2

    Good night @firebombmarkus. My ID 10548502590
    my boosters were won by passing through the stage. I went first several times and won many boosters. I won all through the missions, thank you, my friend.
  • firebombmarkus
    firebombmarkus Posts: 13,110
    You are welcome @carlosmanez The boosters can be reimbursed only if they were purchased. I will tag our Community Manager @QueenMia and she will check out your account. Thank you for providing your ID. Have a wonderful day 🤗
  • carlosmanez
    carlosmanez Posts: 6

    Level 2

    Good night dear @firebombmarkus
    I am very grateful to have helped me. You are a person of light and I loved to have known you. God bless you  <3

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