Can't connect to internet in spite of having one.

Yogini

For the last couple of days the game gives an error that it can’t connect to the internet in spite of having an internet connection. What needs to be done and will my level be saved?? 

QueenB

@Yogini Can you check if your game is back at level 4412 and is this the level you're supposed to be on? 

RegalRenz

Hello @Yogini and welcome to our sweet community. Please click the link below and try the steps for the device that you have. https://community.king.com/en/blog/discussion/247422/having-problems-connecting-to-facebook-on-your-device#latest

I hope this helps. 

mercerik

@Yogini

Hi there! Welcome to the Community!

There are several reasons why even though your Internet Access is telling you you are Connected, some games could not connect because of how your Router Was Configured. Sometimes you need an Extender especially if there are walls blocking the signal to another device. I am not saying this is causing your problem but this happens.

How do you connect to the internet? Are you connected to a Modem via Ethernet Cable connected to the back your computer providing internet to only that device or is your Modem connected to a Router via Ethernet Cable with the Router Connected to the back of the Computer with the second Ethernet Cable to provide WiFi Connections to several devices, consoles, Smart Phones and others?

Please let me know!

Thanks!

Yogini

I had to uninstall and install the game again.  It did not save my level.  Attaching screenshots for reference. The game couldn't just connect in spite of having all the valid internet connections. Correct my level.

RegalRenz

@QueenB I'm not sure who the manage is for the Candy Crush Saga community. Can you help out @Yogini? This appears to be a support issue.

Yogini

Just fix whatever kind of issue it might categorise into! Get me to the level I was at.

QueenB

@Yogini Can you check if your game is back at level 4412 and is this the level you're supposed to be on? 

QueenB

@RegalRenz thanks for passing this on to me 👍

JellyJenny takes care of Candy Crush Saga by the way 😉

Yogini

@QueenB  Thanks! yep it is at the right level now!

QueenB

Awesome 😉🙌