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Stuck on 659 after progress lost and reset

GertsGerts Posts: 2 Newbie
in Support
I have emailed several times but without a solution. Some months ago my game glitched and all progress was lost. King reset my game back to my last achieved level,  but none of my stickers and unlocked characters were restored. I have continued playing, starting over on earning stickers, but now I am stuck on Level 659 because I do not have enough stickers for the only character given as an option for this level. Had my original game never frozen, I'd have more than enough stickers and characters to move forward. The only reason I'm stuck is because my King game stuck and was not able to be restored fully, so I'm asking that it be fixed now so I can keep playing. 
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Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 20,067 Candy Moderator
    Hello @Gerts

    I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

    what device you using for this game? If your device is less RAM then this problem may occur. Need 3 GB RAM atleast for this game play. After your reply, I will ask to check some troubleshooting


    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

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  • Hey! Would you like to give us your opinion?

  • GertsGerts Posts: 2 Newbie
    I'm using my samsung s7. 
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