Why doesn't Dach's new costume appear in my game?

Mattia_

Yesterday I saw a post on Facebook with the new costume of Dach, but in my game there aren't new costumes... How can I do?
Thank you.

QueenMia

Haha, @wafercookieflippers, that's true 😅

I actually just got an update from our sweet Game Studio and it seems that Dachs was a little afraid of the new outfit.... probably all that green! You know how Donuts dogs can sometimes be, eh!?
The Team is working on calming Dachs down and making the costume fit so he can wear it with pride and show up in your game 😃

We don't know how long that's going to take but we're doing to have him run back to the game asap! Will keep you all posted! We're very sorry for the inconvenience but hopefully, this just build up on more excitement 🐛🐕

Thanks for your patience and awesomeness, as usual 🍒

mysticalmysty

Hi @Mattia_ For a new caterpillar Dachs costume you have to chase the mystery chest and opened it  

Mattia_

Which mistery box?

mysticalmysty

Normally at the beginning of levels after you passed the portals, you will see the mystery box, and after you reach that level with mystery chest on, you’ll have to fetch the key that Dachs has it while he’s floating with balloons on couples levels after, soon you’ll fetch the key you’ll be able to open the mystery chest

KingChewy

Hi @Mattia_ as my friend @mysticalmysty mentions already you should get more info once you reach and unlock the timed mystery chest on your map. Should be 1 per 20 levels/land is my understanding.

If you reach a chest and don’t see any info please take a screenshot of what you are seeing so we can report this to the studio. 🙏🏻🔥

wafercookieflippers

Hi @Foley1362, @mysticalmysty @Mattia_

I was just now (approx. 2 pm CST usa) able to have a mystery box pop up on my map upon completing level 1210 with Dachs. I was able to get the mystery box in plenty of time, even using some gold and boosters to get there. however, there are NO costume fragments or any mention of a new costume.

I also have not had an update to my game in two weeks, despite force checking for updates. I don’t know if that makes a difference or not.

I have included screenshots below. Thanks for all your help! 🐳

KingChewy

Thank you for the screenshots @wafercookieflippers! So sorry for this.

@QueenMia - can you please alert the studio to this issue?!? 🙏🏻

Mattia_

@Foley1362 and @wafercookieflippers
The same has happened to me!

KingChewy

@Mattia_ & @wafercookieflippers - can you please confirm your user id’s and platform you play the game by (PC, Mobile - iOS, Android, etc.) so @QueenMia has all the info necessary.

Mattia_

@Foley1362
Mine is 1864830632

Mattia_

@Foley1362
Sorry, I forgot to say that I play on my iPhone 6s plus

KingChewy

Thank you @Mattia_ - please be patient & stay tuned as the offices are in Europe so we won’t hear back until tomorrow depending on where you are at. 🙏🏻

wafercookieflippers

@Foley1362 I am playing on iOS/iPhone6s. my ID is 8364361044. 

Thank you! 🙏 🐳

QueenMia

Hey guys, 

Thanks a lot for gathering all these info! Very helpful! 
It seems that we're having some issues with this new outfit and we're looking into it. I'll get back to you as soon as I have some news for you! 

Thanks for your patience and help, as usual  

wafercookieflippers

No problem here. Caterpillars aren't exactly known for their speed so I am fine with being patient. 🐛😉

Thank you for your help @QueenMia! 🐳

QueenMia

Haha, @wafercookieflippers, that's true 😅

I actually just got an update from our sweet Game Studio and it seems that Dachs was a little afraid of the new outfit.... probably all that green! You know how Donuts dogs can sometimes be, eh!?
The Team is working on calming Dachs down and making the costume fit so he can wear it with pride and show up in your game 😃

We don't know how long that's going to take but we're doing to have him run back to the game asap! Will keep you all posted! We're very sorry for the inconvenience but hopefully, this just build up on more excitement 🐛🐕

Thanks for your patience and awesomeness, as usual 🍒