Why doesn't Dach's new costume appear in my game?

Mattia_Mattia_ Posts: 14 ✭✭
Yesterday I saw a post on Facebook with the new costume of Dach, but in my game there aren't new costumes... How can I do?
Thank you.

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  • mysticalmystymysticalmysty Posts: 7,352 Legend
    edited May 29
    Hi @Mattia_ For a new caterpillar Dachs costume you have to chase the mystery chest and opened it  
    Live life to the fullest, and focus on the positive.      
  • Mattia_Mattia_ Posts: 14 ✭✭
    Which mistery box?
  • mysticalmystymysticalmysty Posts: 7,352 Legend
    edited May 29
    Normally at the beginning of levels after you passed the portals, you will see the mystery box, and after you reach that level with mystery chest on, you’ll have to fetch the key that Dachs has it while he’s floating with balloons on couples levels after, soon you’ll fetch the key you’ll be able to open the mystery chest
    Live life to the fullest, and focus on the positive.      
  • Foley1362Foley1362 Posts: 4,497 Superstar
    Hi @Mattia_ as my friend @mysticalmysty mentions already you should get more info once you reach and unlock the timed mystery chest on your map. Should be 1 per 20 levels/land is my understanding.

    If you reach a chest and don’t see any info please take a screenshot of what you are seeing so we can report this to the studio. πŸ™πŸ»πŸ”₯


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  • wafercookieflipperswafercookieflippers Posts: 2,238 Legend
    Hi @Foley1362, @mysticalmysty @Mattia_

    I was just now (approx. 2 pm CST usa) able to have a mystery box pop up on my map upon completing level 1210 with Dachs. I was able to get the mystery box in plenty of time, even using some gold and boosters to get there. however, there are NO costume fragments or any mention of a new costume.

    I also have not had an update to my game in two weeks, despite force checking for updates. I don’t know if that makes a difference or not.

    I have included screenshots below. Thanks for all your help! 🐳








    πŸŒˆπŸ’•πŸ³  β€” wishing you hope, love, and happy flippers. 
  • Foley1362Foley1362 Posts: 4,497 Superstar
    Thank you for the screenshots @wafercookieflippers! So sorry for this.

    @QueenMia - can you please alert the studio to this issue?!? πŸ™πŸ»


    You can find out more about our Superstars here

    With great knowledge comes great responsibility! πŸ¬πŸ™πŸ»
  • Mattia_Mattia_ Posts: 14 ✭✭
    @Foley1362 and @wafercookieflippers
    The same has happened to me!
  • Foley1362Foley1362 Posts: 4,497 Superstar
    @Mattia_ & @wafercookieflippers - can you please confirm your user id’s and platform you play the game by (PC, Mobile - iOS, Android, etc.) so @QueenMia has all the info necessary.


    You can find out more about our Superstars here

    With great knowledge comes great responsibility! πŸ¬πŸ™πŸ»
  • Mattia_Mattia_ Posts: 14 ✭✭
    @Foley1362
    Mine is 1864830632
  • Mattia_Mattia_ Posts: 14 ✭✭
    @Foley1362
    Sorry, I forgot to say that I play on my iPhone 6s plus
  • Foley1362Foley1362 Posts: 4,497 Superstar
    edited May 29
    Thank you @Mattia_ - please be patient & stay tuned as the offices are in Europe so we won’t hear back until tomorrow depending on where you are at. πŸ™πŸ»


    You can find out more about our Superstars here

    With great knowledge comes great responsibility! πŸ¬πŸ™πŸ»
  • wafercookieflipperswafercookieflippers Posts: 2,238 Legend
    @Foley1362 I am playing on iOS/iPhone6s. my ID is 8364361044. 

    Thank you! πŸ™ 🐳
    πŸŒˆπŸ’•πŸ³  β€” wishing you hope, love, and happy flippers. 
  • QueenMiaQueenMia Posts: 4,008 Community Manager
    Hey guys, 

    Thanks a lot for gathering all these info! Very helpful! 
    It seems that we're having some issues with this new outfit and we're looking into it. I'll get back to you as soon as I have some news for you! 

    Thanks for your patience and help, as usual :star: 

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  • wafercookieflipperswafercookieflippers Posts: 2,238 Legend
    No problem here. Caterpillars aren't exactly known for their speed so I am fine with being patient. πŸ›πŸ˜‰

    Thank you for your help @QueenMia! 🐳
    πŸŒˆπŸ’•πŸ³  β€” wishing you hope, love, and happy flippers. 
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