Why does game kick me out if I get a call or text including if I purchase something?

Luscioustonya

Game kicks me out if I get a call or text and starts the game over even if I didn't answer. Even just confirmed my 1.99 purchase to continue and screen kicked me out and took my money. Did not get to continue and lost 3 lives trying to make purchase to continue..

Acv

@Luscioustonya welcome to the community.  I will flag @QueenMia and she should be able to help.

firebombmarkus

Hi @Luscioustonya and welcome to our adorable Community 😊 Can you please tell me which device and OS are you using for playing this game?

As for your purchase issue, please follow the link below and you will see several options what to do when your purchase goes wrong including the refund option.

https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase

I hope this will help you. Have a wonderful day 🤗