Hi

gigi54

I didn’t get my free 2 hours twice 

firebombmarkus

Hi @gigi54 and welcome to our adorable Community 😊 Can you please tell me more about your issue? When and how it happened? Which device and OS are you using for playing this game? I would also appreciate if you can make a screenshot so I can see what exactly is happening. Thank you. 

gigi54

I have a apple iPhone 

firebombmarkus

@gigi54 I will first ask you to do some simole troubleshooting steps. Please follow the link below and let me know if it helped. 

https://community.king.com/en/candy-crush-soda-saga/discussion/244191/im-having-technical-difficulties-with-my-apple-device-which-ones-work-best-with-king-games#latest