Free lives

Deby_Sutcliffe

At the end of the game with no lives left if I watch a short video it refills you with a life and although the life ticks and says a life been created but the life doesn’t show if u get me meaning 

rwoods0808

I’m also having the same problem after installing the newest update. I watch the video but don’t receive the life

PummyRaj

Hello @Deby_Sutcliffe @kimberlee2814 @rwoods0808 and @Nadila,  Hearty Welcome to you all to the Candy Friends section of our friendly King Community

I am sorry to hear that you all having this "Lives" issue in your game!!  And yes! @Deby_Sutcliffe is right... the problem has been reported and the Studio is looking into it.  We should have some workaround soon

Please go to this link to post any comments and to keep an eye for the updates as this thread will be closed now...  
https://community.king.com/en/candy-crush-friends-saga/discussion/259271/reported-i-ve-watched-3-videos-today-for-an-extra-life-but-did-not-receive-the-life/p1?new=1

Thank you all for posting in the Community!  Have a great weekend!

Sukanta_Biswas

Hello Deby_Sutcliffe
I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

Tell me which game do you mean? 
Generally, this may be a problem for a wrong time setting. So you check the device time.
Let me know..

Deby_Sutcliffe

Candy Crush friends I did and update today and at the end if u run out of moves u watch a video and you get two extra moves but it ticks to say two moves available but stays on zero also if u got no lives left u can watch a video it gives u an extra life again it ticks but the life disappears 

Sukanta_Biswas

Deby_Sutcliffe

If there is a software glitch, you can get rid of it by installing the latest software version. 

A new version will improve the overall performance of your device and its security and it will also bring bug fixes. If you didn’t enable automatic updates on your device, 

you can see if there is an update manually. What device you using for this game?

Deby_Sutcliffe

It’s only started happening since I put the new update on no software update to do 

Nadiia

Hello, Deby_Sutcliffe & Sukanta_Biswas
I've got the same problem but only with refiling lives. If I watch video for getting two more movies - it works successfully. The problem became after updating with latest version of Candy Crush Friends Saga 1.15.8.
By the way I tried to delete and instal the game again (the same version 1.15.8). The bug was reproduced.

Device: iPhone 6, version of software: 12.3.1 (the latest).
I can sent a screen-video of this bug, if it needed.

Deby_Sutcliffe

I’ve read somewhere on here that it is a problem for most people and it has been reported 

kimberlee2814

I am also having that very same problem with candy crush friends. It all started when I downloaded the newest update. 

rwoods0808

I’m also having the same problem after installing the newest update. I watch the video but don’t receive the life

Deby_Sutcliffe

I think it’s been reported 

PummyRaj

Hello @Deby_Sutcliffe @kimberlee2814 @rwoods0808 and @Nadila,  Hearty Welcome to you all to the Candy Friends section of our friendly King Community

I am sorry to hear that you all having this "Lives" issue in your game!!  And yes! @Deby_Sutcliffe is right... the problem has been reported and the Studio is looking into it.  We should have some workaround soon

Please go to this link to post any comments and to keep an eye for the updates as this thread will be closed now...  
https://community.king.com/en/candy-crush-friends-saga/discussion/259271/reported-i-ve-watched-3-videos-today-for-an-extra-life-but-did-not-receive-the-life/p1?new=1

Thank you all for posting in the Community!  Have a great weekend!