Candy Crush Friends. The dog came down with key on level 409, time ran out befoe I got there but dog

Photocrazy

Candy Crush Friends. The dog came down with key on level 409, time ran out befoe I got there but dog didn't go away and I am past that levrl dog still there so he can't go to new level.  Hiw do you fix this?  

Photocrazy

screen shot

PummyRaj

Hello @Photocrazy, Welcome to the Candy Friends section of our friendly King Community

I am sorry to hear that you are not able to collect the key from Dachs!!  I am guessing you have updated your game App in the past week for latest version!!  If so, this is the glitch that popped up with it 

This issue was already reported as many other players were complaining about it and the King Studio Team is looking into it to find a workaround  

Please check other players' comments with the same issue in below thread  https://community.king.com/en/candy-crush-friends-saga/discussion/259216/reported-issue-read-i-did-not-receive-the-key-when-passing-the-necessary-level/p1

I request you to go to that thread and post the details of 
1) the device you are using to play the game;
2) Version you have right now;
3) Your game user ID (it will be in digits). Here is a link to find it 
https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Thank you for posting in the Community!  Have a nice weekend!