Lost progress

Tooter

I followed all of the instructions and finally decided to remove the game from my iPhone. I had connected the game to this King account. When reinstalled, the game was level 1. I was level 917. I need help. I don’t wanna start over. 😢

PummyRaj

Hello @Tooter, I am very glad to know that you are all set with the game 🤗

I am sure you will like the Bubble Gum Land   Have lots of fun finding animals in those special levels and gain that mean Troll

Thank you for posting in the Community!  Have a wonderful rest of the day/evening!

PummyRaj

Hello @Tooter, Hearty Welcome to the Candy Friends section of our friendly King Community  

I am very sorry to hear that you have lost your level progress after reinstalling the App!!  Even after connecting to the King, you can still log-in with Facebook to keep your levels intact.  

But anyway, please go to this link and try the suggestions given there to restore your levels back 
https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back#latest

Please post back if you need further assistance.  To so, tap on "Type your Comment" box located below.

Hoping for the best!  Have a nice rest of the day/evening!

Tooter

I have done it a few times, but this time it worked. Sort of. It took me to level 873, rather than level 917. Do I need to settle for this? Thank you for responding.

PummyRaj

Great to know @Tooter   No, you do not have to settle with this!!  Let me inform the Community Manager and see if they can help you with putting you back on level # 917. 

Just wondering... did you check if any updates are available in your App store? 

Also, can you provide your King game USER ID through this link (it will be in digits).  The King Team will be needing it to help with your level restoration

Looking forward to talk to you soon!  Have a nice rest of the day/evening! 

Tooter

Good morning, Pummy Raj! I did check for updates and there were none. Forgive my ignorance, how do we find our King ID number?

PummyRaj

Good Morning @Tooter🤗

Oh!  I apologize for not giving you the link to find your ID 

Here you go https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Talk to you soon

Tooter

Found it! On my own!  It is 2968411927.

PummyRaj

Great @Tooter  

Now, let me go and give a heads-up to the Friends Community Manager

Tooter

Pummy Raj, good morning! I no longer need help. I have passed the level that I lost. All is well in the bubblegum land. Thank you for your help!!!! 😊💕

PummyRaj

Hello @Tooter, I am very glad to know that you are all set with the game 🤗

I am sure you will like the Bubble Gum Land   Have lots of fun finding animals in those special levels and gain that mean Troll

Thank you for posting in the Community!  Have a wonderful rest of the day/evening!