Level lost

roansaas

hello was level 1319
and it was not advancing now it's level 1260. I need to get it back

PummyRaj

Hello @roansaas, Hearty Welcome to the Candy Friends section of our friendly King Community

I am sorry to hear that you have lost your level progress in the game!!  Will you be able to provide the screenshot what level it shows on the game screen?

Follow this link to restore your levels and see if it helps  https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back#latest

Please post back whether it helped or not also if you need further assistance with anything else.  TO do so, tap on "Type your Comment" box located below.

Thank you for posting in the Community!  Have a nice day/evening

PummyRaj

Hello again @roansaas, 

Thank you for clarifying   Can you please post your game user ID (which will be in digits) with the help of this link  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Looking forward to assist you further!  Have a nice day/evening!

PummyRaj

Hello @roansaas, Thank you for replying back and also posting your ID

I will inform the Community In-charge about this issue as we have all the needed information for the team to put you back on your current level  

But, since they are out of the office for the weekend, I request you to wait till late Monday or Tuesday!

Thank you for understanding!  Have a nice weekend!

PummyRaj

Hello again @roansaas, you are very Welcome.  

Along with you, I am also wishing very much that you get back to your level  

Thank you and have a great rest of the weekend

PummyRaj

Hello @roansaas, 

Very sorry about that and I sincerely apologize for the delay   Let me go check  

PummyRaj

Hello @roansaas, Hearty Welcome to the Candy Friends section of our friendly King Community

I am sorry to hear that you have lost your level progress in the game!!  Will you be able to provide the screenshot what level it shows on the game screen?

Follow this link to restore your levels and see if it helps  https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back#latest

Please post back whether it helped or not also if you need further assistance with anything else.  TO do so, tap on "Type your Comment" box located below.

Thank you for posting in the Community!  Have a nice day/evening

roansaas

Hello, i can't send screenshot, because uninstall the game and when reinstalling it only shows level 1260. I insist that my level was 1319.

PummyRaj

Hello again @roansaas, 

Thank you for clarifying   Can you please post your game user ID (which will be in digits) with the help of this link  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Looking forward to assist you further!  Have a nice day/evening!

roansaas

Hello, user ID 6336111664.
Thanks.

PummyRaj

Hello @roansaas, Thank you for replying back and also posting your ID

I will inform the Community In-charge about this issue as we have all the needed information for the team to put you back on your current level  

But, since they are out of the office for the weekend, I request you to wait till late Monday or Tuesday!

Thank you for understanding!  Have a nice weekend!

roansaas

Hello, thank you so much. I will be anxious waiting. 

PummyRaj

Hello again @roansaas, you are very Welcome.  

Along with you, I am also wishing very much that you get back to your level  

Thank you and have a great rest of the weekend

roansaas

Hi, I'm still waiting for an answer
to return to the level I lost. 
I'm anxious to play. 
I hope you can help me.
Thank you

roansaas

Hello good day.
I'm still waiting for you to 
solve my problem, as several 
days have passed, and I'm
 looking forward to playing
 this fantastic game again.
 I hope you can give me some 
answer and quick solution.
Thank you.

PummyRaj

Hello @roansaas, 

Very sorry about that and I sincerely apologize for the delay   Let me go check  

PummyRaj

Hello again @roansaas, 

Our Community Manager has put you again in your level # 1319   

Can you please "Force close" your App -->  Shut down the device -->  Turn back it on after 5 minutes and open your game.  

It should work now and you will be back on your level # 1319