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Level lost
Best Answers
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PummyRaj
Posts: 13,318 Farm Moderator
Hello @roansaas, Hearty Welcome to the Candy Friends section of our friendly King Community
I am sorry to hear that you have lost your level progress in the game!! Will you be able to provide the screenshot what level it shows on the game screen?
Follow this link to restore your levels and see if it helps https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back#latest
Please post back whether it helped or not also if you need further assistance with anything else. TO do so, tap on "Type your Comment" box located below.
Thank you for posting in the Community! Have a nice day/evening

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PummyRaj
Posts: 13,318 Farm Moderator
Hello again @roansaas,
Thank you for clarifying
Can you please post your game user ID (which will be in digits) with the help of this link https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
Looking forward to assist you further! Have a nice day/evening!
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PummyRaj
Posts: 13,318 Farm Moderator
Hello @roansaas, Thank you for replying back and also posting your ID
I will inform the Community In-charge about this issue as we have all the needed information for the team to put you back on your current level
But, since they are out of the office for the weekend, I request you to wait till late Monday or Tuesday!
Thank you for understanding! Have a nice weekend!

Let me go check
Answers
I am sorry to hear that you have lost your level progress in the game!! Will you be able to provide the screenshot what level it shows on the game screen?
Follow this link to restore your levels and see if it helps https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back#latest
Please post back whether it helped or not also if you need further assistance with anything else. TO do so, tap on "Type your Comment" box located below.
Thank you for posting in the Community! Have a nice day/evening
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5 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaThank you for clarifying
Looking forward to assist you further! Have a nice day/evening!
- Report
5 · Helpful Woah! Sweet Love HahaThanks.
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0 · Helpful Woah! Sweet Love HahaI will inform the Community In-charge about this issue as we have all the needed information for the team to put you back on your current level
But, since they are out of the office for the weekend, I request you to wait till late Monday or Tuesday!
Thank you for understanding! Have a nice weekend!
- Report
5 · Helpful Woah! Sweet Love Haha- Report
1 · Helpful Woah! 1Sweet Love HahaAlong with you, I am also wishing very much that you get back to your level
Thank you and have a great rest of the weekend
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5 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaVery sorry about that and I sincerely apologize for the delay
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5 · Helpful Woah! Sweet Love HahaOur Community Manager has put you again in your level # 1319
Can you please "Force close" your App --> Shut down the device --> Turn back it on after 5 minutes and open your game.
It should work now and you will be back on your level # 1319
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0 · Helpful Woah! Sweet Love Haha