Hi @Nesta2930 and welcome to our adorable Community 😊 I am really sorry this happened to you. Not sure why this happened. I will tag our game designer @CandyCrushinator as I am sure they will be able to help. I will just ask you kindly to remain patient as they are coming back to the office tomorrow.
To look into your account they will need to know your game ID. If you don't know where to find it, follow the instructions on the link below.