Hello @feliciastone and welcome to the community! Try going to apps then clearing the game cache if you're using an android device then start playing a level and it should pop up. That's what I did.
There is no failure except in no longer trying. Whatever the obstacle, you can crush it! Do you enjoy Candy Crush Jelly Saga's Royal Championship? Check out our fun and interactive discussion thread Here.
Hello @feliciastone, Hearty Welcome to the Candy Friends section of our friendly King Community
I am sorry to hear that you have not yet received the event in your game!! Actually, the game is in the way that UNTIL we pay few of the regular levels continuously, the Special BGT Event will not be triggered!!
Did you try and play few levels in a row (minimum 3)? If you have not done that, try it and see if you can activate the Troll!!
Answers
There is no failure except in no longer trying. Whatever the obstacle, you can crush it!
Do you enjoy Candy Crush Jelly Saga's Royal Championship? Check out our fun and interactive discussion thread Here.
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaI am sorry to hear that you have not yet received the event in your game!! Actually, the game is in the way that UNTIL we pay few of the regular levels continuously, the Special BGT Event will not be triggered!!
Did you try and play few levels in a row (minimum 3)? If you have not done that, try it and see if you can activate the Troll!!
If it still doesn't work. please post your game user ID (which will be in digits) with the help of this link https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
Looking forward to assist you further! Have a nice day/evening!
- Report
0 · Helpful Woah! Sweet Love HahaCan you please send me your user id I'll take a look
- Report
0 · Helpful Woah! Sweet Love Haha