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I can't log to my account

ewanikewanik Posts: 1
Hello. I am playing in Candy Crush Friends on my tablet. I created my King account via email, the same used on this community. I tried to update the   game on play store I was log out I can't log in. When I trying there is a message about connection error. Could you help me to fix it? Right now I am on 544 (though i went through some levels log out).Thanks in advance for help.


  • Sukanta_BiswasSukanta_Biswas Posts: 10,145 Superstar
    Hello @ewanik
    We would like to welcome you to the king community. Thank you so much for being willing to joining 😊

    Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it.

    It's going to be Friend-Tastic ❄️
    Find out more here!

  • Sukanta_BiswasSukanta_Biswas Posts: 10,145 Superstar
    Firstly you can not create King account from tablet. The account you created is King Community's account. Two totally different, I think you have registered the game through Community id, and now you not able to log out 😎
    Your app has been corrupted for doing this wrong way, so you have to uninstall or reset it. But as long as you've synced the game, you'll get back the levels.
    Let me know am i right ? 

    It's going to be Friend-Tastic ❄️
    Find out more here!

  • MrsFeteMrsFete Posts: 2
    How do I know if my game is synced in order to delete and restore ? I keep getting warning about a a connection server and I have not received any of my rewards for the last 8 levels 
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