Hi @pattynrsg and welcome to our adorable Community π I am sorry you are having this problem. Can you please make a screenshot with the message error you received so I can see what exactly is happening? Thank you.
Hi @sarahwoods and welcome to our adorable Community π I am sorry you are having this problem. Please follow the steps on the link below and let me know if they helped you. Note that you will lose all the boosters if you uninstall the game.