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Santa Yeti has been deleted from my game

SandokanSandokan Posts: 9
edited July 11 in Support
Hi everyone... I have collected all costumes and characters available so far, but now the game (without any reason) has decided to delete one of them, which is santa yeti. Could you readd him to my list? 😭 Thank you very much
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Comments

  • PummyRajPummyRaj Posts: 4,666 Superstar
    Hello @Sandokan, Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    I apologize for delayed response to your Question and I am sorry to hear about the issue in your game!!    

    If you have gained "Santa Yeti" and added him to your collection, you should be able to keep him!!

    When did this happen or when did you notice?  Did you try to Delete and reinstall the App and check if he comes back?  If you have not done that so far, you can try it and see!!  But a heads-up... you will be loosing all your saved Lollipops from the game and the King will not be able to reimburse them.  

    If you do not want to go through the Re-installation procedure, please post below details for the team to check into it....
    1) The Device you are using to play the game;
    2) A screenshot of the available characters;
    3) Are you logged into the game through Facebook or Kingdom account?
    4) You game user ID number -- https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

    ** Please tap on "Type your Comment" box located below.  

    Looking forward to talk to you further.  Have a nice day/evening!
  • SandokanSandokan Posts: 9
    Hi @Pummy Raj, thank you for your answer. I have gained Santa Yeti during Christmas holidays, but I've never used that costume for Yeti. Recently, maybe after an update of the app, I've noticed that it wasn't there anymore.
    Yes, I tried to uninstall/reinstall the app and other things, but nothing worked.

    Now I'll give you the information that you want:
    1) I play on my iPhone 6s plus with the most recent version of iOS
    2) I have got every costume and character available so far, except Galaxy Yeti and Tiffy Footballer (and now, of course, Santa Yeti); here are the screenshots:




    3) I'm logged through Facebook, that I connected with Kingdom account
    4) My ID is: 1864830632
  • PummyRajPummyRaj Posts: 4,666 Superstar
    Hello @Sandokan, hope you are having a nice day :) 

    It is strange to heat that Santa Yeti has disappeared from your team!!  I too have the same characters as you except Galaxy Yeti and Football Tiffi...  Lost to reach the 2nd round for Tiffi and don't have a Samsung device :o  

    Thank you very much for replying back with all the needed details :+1:  It is a great help for the team to look into the issue =) 

    I will inform them immediately.  But, since this is the weekend and they are located overseas, please expect a response from them only after the weekend.  

    Hoping for the Best!  Have a great rest of the day/evening!
  • MightyWolfMightyWolf Posts: 411 ✭✭✭✭
    Hi @Pummy Raj there's new skin for Tiffi? When is coming? And it's going to be for everyone or only for players haves a Samsung Galaxy 2019 devices



    Knighthood is the latest title from Midoki, is now available on UK app stores. An epic adventure, specifically designed for mobile devices, it's set to revolutionise the RPG genre.

    With the global launch just around the corner, soon everyone will be able to #jointheknighthhood

    For more information: http://midoki.com/knighthood.html


    ~ MightyWolf ~

    πŸ’—

  • PummyRajPummyRaj Posts: 4,666 Superstar
    Hello @MightyWolf15, hope you are having a nice day :) 

    I have not heard anything about it yet and we have no news either!!  Did you see it on your Mobile Device?  Will you be able to provide a screenshot for me please? I will try to find out more details after the weekend and update you if I have any information :+1:

    Have a wonderful day/evening!
  • MightyWolfMightyWolf Posts: 411 ✭✭✭✭
    @Pummy Raj for me unfortunately I can't get Galaxy Yeti because I have an old samsung device from 2016 😭



    Knighthood is the latest title from Midoki, is now available on UK app stores. An epic adventure, specifically designed for mobile devices, it's set to revolutionise the RPG genre.

    With the global launch just around the corner, soon everyone will be able to #jointheknighthhood

    For more information: http://midoki.com/knighthood.html


    ~ MightyWolf ~

    πŸ’—

  • PummyRajPummyRaj Posts: 4,666 Superstar
    Same here @MightyWolf15 :o  My phone is from 2018 =)
  • MightyWolfMightyWolf Posts: 411 ✭✭✭✭
    There's no football Tiffi got added on me! πŸ˜‰



    Knighthood is the latest title from Midoki, is now available on UK app stores. An epic adventure, specifically designed for mobile devices, it's set to revolutionise the RPG genre.

    With the global launch just around the corner, soon everyone will be able to #jointheknighthhood

    For more information: http://midoki.com/knighthood.html


    ~ MightyWolf ~

    πŸ’—

  • MightyWolfMightyWolf Posts: 411 ✭✭✭✭
    @Pummy Raj there's a contest be coming makes people winsay Galaxy Yeti in the future? 



    Knighthood is the latest title from Midoki, is now available on UK app stores. An epic adventure, specifically designed for mobile devices, it's set to revolutionise the RPG genre.

    With the global launch just around the corner, soon everyone will be able to #jointheknighthhood

    For more information: http://midoki.com/knighthood.html


    ~ MightyWolf ~

    πŸ’—

  • MightyWolfMightyWolf Posts: 411 ✭✭✭✭
    Win*



    Knighthood is the latest title from Midoki, is now available on UK app stores. An epic adventure, specifically designed for mobile devices, it's set to revolutionise the RPG genre.

    With the global launch just around the corner, soon everyone will be able to #jointheknighthhood

    For more information: http://midoki.com/knighthood.html


    ~ MightyWolf ~

    πŸ’—

  • PummyRajPummyRaj Posts: 4,666 Superstar
    edited July 12
    Hello again @MightyWolf15 :)

    Oh! So, when you said "New Tiffy Skin" above, were you talking about the Football outfit?  If so, I think we both have lost our chance!!  We can only gain her if we pass the 2nd round of that worldwide competition event... I lost in 1st round itself and how about you?

    And we already talked about Galaxy Yeti!  So, we have no news from the King team that they will bring both of them to all of the players in future with regular sticker mode OR Star Chaser!!  But, let's hope that they will =)  

    By the way, Mighty Wolf and @Sandokan, there is a new contest going on in Candy Friends from this morning and the winners will win 3 Lollipops  http://to.king.com/B3DS

    Have a nice rest of the day/evening to both of you!
  • MightyWolfMightyWolf Posts: 411 ✭✭✭✭
    Oh I don't know that there's a worldwide competition event happend to get Football Tiffi! @Pummy Raj



    Knighthood is the latest title from Midoki, is now available on UK app stores. An epic adventure, specifically designed for mobile devices, it's set to revolutionise the RPG genre.

    With the global launch just around the corner, soon everyone will be able to #jointheknighthhood

    For more information: http://midoki.com/knighthood.html


    ~ MightyWolf ~

    πŸ’—

  • MightyWolfMightyWolf Posts: 411 ✭✭✭✭
    @Pummy Raj did you see how Football Tiffi look like or not?



    Knighthood is the latest title from Midoki, is now available on UK app stores. An epic adventure, specifically designed for mobile devices, it's set to revolutionise the RPG genre.

    With the global launch just around the corner, soon everyone will be able to #jointheknighthhood

    For more information: http://midoki.com/knighthood.html


    ~ MightyWolf ~

    πŸ’—

  • PummyRajPummyRaj Posts: 4,666 Superstar
    Hello again @MightyWolf15, sorry for the delayed reply!  

    Yeah, there was!  Well it was most of a pop-up announcement in the game actually.  The event ran for 2 days (48 hours, I think).  On first day, we just had to keep playing and gain as much stars as possible to stay in the competition. 

    And depending on those stars, we will be moved to Round 2.  If we cannot reach the 2nd round (less number of stars), we will be out of the event and given a Lollipop hammer as participating prize.  Hence, I have not gained Football Tiffi in my game!!  Actually, Tiffi was not shown to us when this event was going on!!  So, I am not sure how she looked though!!  But, I am guessing she would be wearing Football Uniform!! 

    By the way, this event ran when there were Football matches going on!  But, if you live in USA, I should address the game as "Soccer" matches that were held exactly a month ago =) 
  • SandokanSandokan Posts: 9
    @Pummy Raj I haven't received any answer yet
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