Game froze and couldn't make moves?!?!!

lorinclink

I purchased extra lives and went to start playing, the game started but I wasn't able to make any moves. Is there a way I can be credited the 2 lives that I was unable to play??

PummyRaj

Hello @lorinclink, Hearty Welcome to the Candy Friends section of our friendly King Community

I am sorry to hear that you have lost your extra lives with your game freezing!!!  I will ask our Community In-charge about this issue and update you on that

Can you please provide me these details -- 
1) The Device you are playing;
2) Did you purchase the Lives with the Gold bars available in your game OR with real money?
3) Your game user ID (it will be in digits).. here is a link for you to find your ID   https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Looking forward to talk to you soon and assist you further!  Have a nice day/evening!