Where's all my extras?

SugarRush

I have just changed phones and redownloaded the game obviously all my progress was kept but all my extras e.g the lollies were gone and I had fair few all saved up 😢. Can I get them back please? 

firebombmarkus

Hi @SugarRush and welcome to our adorable Community 😊 I am sorry this happened to you. The boosters you collect are stored on your device's memory. This means that you can reach them even if you are offline. Unfortunately, this also means that if you reinstall the game or change the device you will lose all the boosters. We don't recommend collecting a lot of boosters, it's better if you just use them while playing. Here are some tips on safeguarding your boosters.

 https://community.king.com/en/candy-crush-friends-saga/discussion/257687/safeguarding-your-collected-boosters

As a player, I understand how inconvenient this is but it is very useful to know for future use. Thank you for your understanding. Have a wonderful day 🤗

firebombmarkus

Hi @SugarRush and welcome to our adorable Community 😊 I am sorry this happened to you. The boosters you collect are stored on your device's memory. This means that you can reach them even if you are offline. Unfortunately, this also means that if you reinstall the game or change the device you will lose all the boosters. We don't recommend collecting a lot of boosters, it's better if you just use them while playing. Here are some tips on safeguarding your boosters.

 https://community.king.com/en/candy-crush-friends-saga/discussion/257687/safeguarding-your-collected-boosters

As a player, I understand how inconvenient this is but it is very useful to know for future use. Thank you for your understanding. Have a wonderful day 🤗