I refilled lifes, it was debited but have not received it

vesnapetkovic

I refilled lifes, was debited from my account - but did not reflect in the game

PummyRaj

Hello @vesnapetkovic, Hearty Welcome to the Candy Friends section of our friendly King Community  

I am sorry to hear that you have not received the Lives you bought!!  I would suggest you to contact King Customer Support team to receive your purchased lives.  Here is the link  https://soporto.king.com/contact

While filling out the given form, don't forget to select the game you made the purchase!  Make sure to fill out all the needed details, and explain the issue in given dialogue box.  And enter the Topic as "Problems with Purchase" and Sub Topic with "Purchased Items not Received". 

Once you submit the complaint, you will receive an automated email with a ticket number as an acknowledgement.  If you have not heard from them within next 3 days, feel free to send an email to that automated email itself  

** If you tap on "Type your Comment" box located below, you will be able to write back if you need any further assistance!

Hope you receive your purchased lives back!  Have a nice day/evening!