Why did i lose my progress in daily rewards?

Inge_JacobsInge_Jacobs Posts: 1
I lost progress in daily rewards, but i played everyday for the last 90 days or more. Do not understand why i started at day 1 again. 

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Answers

  • debo51debo51 Posts: 1
    The same has happened to me.  I haven’t had my daily reward for about 3 weeks now and the gold bar at the top right of the screen never loads either.  I have done the usual of clearing it from the background and turned off and turned back on my devise but still no luck.  Also haven’t had help from the support team either.  I really enjoy the game but this had taken the edge off it somewhat.
  • InflamesInflames Posts: 3
    I went from like day 265 to day 1 when I updated the app recently....not happy, want to fix it but dont know how.
  • PummyRajPummyRaj Posts: 5,515 Superstar
    Hello @debo51, Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    I am very sorry to hear that you did not have your Daily Bonus reward in past 3 weeks!!  That doesn't sound right at all :o

    With regards to Gold Bars -->  Do you see a green circle spinning there?  How are other functions in your game?

    Can you tell me what device are you using to play the game?  May be we can try some troubleshooting steps?  Also please give me your game user ID number through this link  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

    Let's hope that troubleshooting steps will resolve the issue and you will enjoy your game again without any disturbances!!

    Talk to you soon!  Have a great rest of they day!  

  • PummyRajPummyRaj Posts: 5,515 Superstar
    Hello @Inflames, Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    Just would like to make sure that you are talking about Candy Friends game, but not other games!!  I am also wondering because, I have been playing CCFS from about a year and my streak never went more than 150 :o 

    I am sorry to say that you won't be able to fix this... in this case, it is not possible to bring your log-in streak back!! 

    If you are talking about Candy Friends game, the King team assures us that even if we loose our Daily Bonus streak, it does not affect the rewards we receive :+1:  Day 3 being the day to open the Pink gift box also again on Day 6, and Day 7 for Purple gift boxes.  Rest of the 4 days being the Green gift boxes with less number of rewards!!

    Hope this made sense!  Please post back if you need further clarification :+1: 

    Keep having fun in crushing your candies!  Have a great rest of the week!  

  • InflamesInflames Posts: 3
    @PummyRaj Thank you so much for the information. Yes it is about Candy Friends and yes my streak was up to like day 265. Only got broken when updated recently but still getting rewards, jus back to day 1. Thanks again for explaining everything to me. Have a great weekend!!
  • PummyRajPummyRaj Posts: 5,515 Superstar
    Hello @Inflames, Thank you for posting back :+1: 

    This is a link for one of the Summer Contests, please participate for a chance to win up to 100 Gold Bars :)
    https://community.king.com/en/candy-crush-friends-saga/discussion/262395/contest-by-pummyraj-how-many-cookies#latest

    Hello @Inge_Jacobs and @debo51 :) Please do participate in above contest and try your luck :+1: 

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