Ever since update all of my progress is lost including $

kimmij

Why after last update ALL my progress and games are returned to 1?  Money gone also??????

PummyRaj

Hello @kimmij, Hearty Welcome to the Candy Friends section of our friendly King Community

I am sorry to hear about the issue in your game!!  Not sure why it happens BUT very few times, few players loose their level progress after the update!!! 

But, no need to worry!  Please follow this link to get your progress back  https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back#latest 

PummyRaj

Hello @kimmij, Hearty Welcome to the Candy Friends section of our friendly King Community

I am sorry to hear about the issue in your game!!  Not sure why it happens BUT very few times, few players loose their level progress after the update!!! 

But, no need to worry!  Please follow this link to get your progress back  https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back#latest 

PummyRaj

Hello again @kimmij, 

Sorry!  I have missed the second part of your question!!  What do you mean by "Money gone"?  Did you mean you have lost your Gold Bars?  

** TO post back, tap on "Type your Comment" box located below.  

Talk to you soon!  Have a great rest of the day!

kimmij

Yes

PummyRaj

Hello again @kimmij, 

Sorry to hear about that!!  By any chance, did you have a screenshot of your game map when it showed Gold Bars?  

If so, please post that -->  If you tap on "Attach Image" icon located in the tool-bar (a little farther to Emoticon). then select "Choose Files"! 

Also, please provide your game user ID number with the help of this link  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

** If you are logged into the game ONLY through Facebook, please let me know as this above link doesn't help you!!

Talk to you soon!  Have a great rest of the day/evening!