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Daily reward bug

dodppdoddodppdod Posts: 9
I have not missed a day or daily reward in almost a year and yet I keep being reset to day one.

Answers

  • PummyRajPummyRaj Posts: 4,788 Superstar
    Hello @dodppdod, Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    I am sorry to hear about the issue in your game!!  Can you please tell me what game you are having this issue?  Is it Candy Friends OR Candy Soda?

    ** If you tap on "Type your Comment" box located below, you will be able to write back :+1: 

    Talk to you soon!  Have a great rest of the Sunday :)
  • dodppdoddodppdod Posts: 9
    Candy crush friends
  • dodppdoddodppdod Posts: 9
    I still have not received a reply
  • PummyRajPummyRaj Posts: 4,788 Superstar
    Hello @dodppdod ; Hope you are having a nice day :) 

    My apologies for delayed response!!  Can you give me your game user ID number... this link will help you find if 
    https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

    Talk to you soon!  Have a great day/evening! 
  • dodppdoddodppdod Posts: 9
    7626577028
  • dodppdoddodppdod Posts: 9
    I just got reset again. I had collected my daily reward yesterday.
  • PummyRajPummyRaj Posts: 4,788 Superstar
    edited August 28
    Thank you for providing your user ID and Sorry to know that your streak has restarted @dodppdod :o   

    I will find out what's gong on :+1: 

    I request you please be patient with me as the Community Manager is a bit busy tomorrow!  

    Thank you for understanding!  Have a great rest of the day/evening!
  • dodppdoddodppdod Posts: 9
    edited August 28
    No problem. I know it's kind of a non issue but it does ruin the experience when it happens so often
  • dodppdoddodppdod Posts: 9
    *ruin
  • dodppdoddodppdod Posts: 9
    Are you still there?
  • PummyRajPummyRaj Posts: 4,788 Superstar
    Hello again @dodppdod

    I apologize for my delayed response and Thank you for your patience.  I could not discuss about the issue with the Community Manager as there were other issues popped up for them to take care of!!  

    I will make sure to ask and update you within next couple of days :+1:  
       
    Once again, Thanks a lot for your patience!  Have a wonderful day/evening!
  • PummyRajPummyRaj Posts: 4,788 Superstar
    edited September 20
    Hello @dodppdod, Hope you are doing fine and had a nice day :) 

    The Community Manager has told me to suggest you to clear the cache/cookies and update your game!  Also, the Team has sent some stickers towards you as a compensation.  Once you update the game, you should see a pop-up from King that "we have added something sweet to your game" or something like that.  Please check it out :+1: 

    Hopefully, you should not have this issue again!  Talk to you soon!

    Have a great weekend ahead! 
  • dodppdoddodppdod Posts: 9
    Thank you. I'll try that. If it doesn't work it's ok. It's just irritating when it happens.
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