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The King Studio team is trying hard to fix the issue! It might take a while for the team to find a work-around as they have to investigate about it in all possible ways!!
Can you give me few details ---> (a) Device you are using (b) Logged in through Facebook or Kingdom account (c) and your game ID number. This link will help you find it https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it