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Can't get my gift/ booster
Answers
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Hello @gakgak, Welcome come back to Candy Friends section of our friendly King Community
Can you please explain more about the issue you are having in your game?
What gift / booster you are talking about? Is it the Candy Friends or any other game you are having this issue? Can you post a screenshot of the game please?
** TO write back, tap on "Type your Comment" box located below, To post the screenshot, tap on "Attach Image" icon (which is located little farther to Emoticon), then select "Choose Files" option.
Talk to you soon! Have a great rest of the day/evening!
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Hello @gakgak, Thank you for replying back
Can you please post back few details for me....
1) Device you are using; (2) your game ID number. You can find it through this link https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
Thank you & talk to you soon! -
Hello @Debby_Yelverton, Hearty Welcome to the Candy Crush section of our friendly King Community
Actually, few players are experiencing this single digit stickers towards the Boosters and Characters!! Next time when you open a gift box, can you please note down the specific amount of stickers you have received towards each booster & characters?
For example, I am receiving 1 sticker each towards the Lollipops and up to 4 stickers towards the "friendly charged boosters"!
We are gathering this information to make a note of it and inform the Community Manager. Hopefully, you will be able to provide this info!
Looking forward to talk to you soon! Have a great rest of the day/evening! -
Hello again @Debby_Yelverton,
The King Team is asking for below details to look into this issue...
1) Device you are using;
2) Any screenshots you have when you have received your gifts;
3) Your game user ID number. This link will help you to find it link https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
Talk to you soon! Have a nice day/evening! -
It seems to me that screenshots are the only thing King Support needs in order to check the problem. I’m having the same issue with the gift icon on the map not being able to open. So far, the only answers Support gives ... oh wait. No, there are no answers given, only more questions to gamers that are irrelevant and no fix to the glitch.
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I finished level 1020, which completed an episode. I never received my rewards. The map went straight to the next episode. I played a few more levels hoping it would register, but got nothing. My member number is 6311762783. Please don't tell me to send an email or ask a question on another forum. I already asked the question in another discussion and was told to send an email that told me to go to the help center, which told me to send an email. I did that and was sent back here to the community hub.
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Your game may not be connected to the server so you are having this problems.
Right now, I'm asking you to check the steps below.
Check App Update > Log Out Game > Restart Device > Open Game & Log In.
Show me a screenshot if you find an error message while trying to log out or log in to the game.
Thank you.
