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Can't get my gift/ booster

gakgakgakgak Posts: 7
edited September 5 in Support
Hi i Can get my gift/ boster it Said the hole time something went wvrong but now i am Home om wifive and it still do not work so i even get the dayli gift ever now ;(( hope you Can fixet it? Thanks 

Answers

  • PummyRajPummyRaj Posts: 4,718 Superstar
    edited September 5
    Hello @gakgak, Welcome come back to Candy Friends section of our friendly King Community :) 

    Can you please explain more about the issue you are having in your game?  

    What gift / booster you are talking about?  Is it the Candy Friends or any other game you are having this issue?  Can you post a screenshot of the game please?

     ** TO write back, tap on "Type your Comment" box located below,  To post the screenshot, tap on "Attach Image" icon (which is located little farther to Emoticon), then select "Choose Files" option.

    Talk to you soon!  Have a great rest of the day/evening!
  • gakgakgakgak Posts: 7

    It is the Daily gift and i Can not log on my profil either
    ;(;(
  • PummyRajPummyRaj Posts: 4,718 Superstar
    Hello @gakgak, Thank you for replying back :+1: 

    Can you please post back few details for me....

    1) Device you are using; (2) your game ID number.  You can find it through this link  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

    Thank you & talk to you soon!  
  • The award boxes used to give multiple points/credits for rewards/boosters. However, recently the points are giving only one point/credit to build up the boosters. Is there a glitch or is this a new adjustment for the game?
  • PummyRajPummyRaj Posts: 4,718 Superstar
    edited September 10
    Hello @Debby_Yelverton, Hearty Welcome to the Candy Crush section of our friendly King Community :) 

    Actually, few players are experiencing this single digit stickers towards the Boosters and Characters!!  Next time when you open a gift box, can you please note down the specific amount of stickers you have received towards each booster & characters? 

    For example, I am receiving 1 sticker each towards the Lollipops and up to 4 stickers towards the "friendly charged boosters"!  

    We are gathering this information to make a note of it and inform the Community Manager.  Hopefully, you will be able to provide this info!   

    Looking forward to talk to you soon!  Have a great rest of the day/evening!
  • PummyRajPummyRaj Posts: 4,718 Superstar
    Hello again @Debby_Yelverton

    The King Team is asking for below details to look into this issue... 
    1) Device you are using;
    2) Any screenshots you have when you have received your gifts;
    3) Your game user ID number.  This link will help you to find it  link  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

    Talk to you soon!  Have a nice day/evening!
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