Why daily and quest prizes are only granting one point

neogeo22

hello support, since yesterday my daily bonuses and quest prize boxes (no matter what size) are only granting one point toward a power up.  Although multiple points to friend costumes are working, this feels like a bug.

neogeo22

Please help, I’ve had one dog prize box, two daily prizes and 5 daily quest prizes since yesterday that have yielded only one point toward a booster each.  The game is only 1% as rewarding when my efforts don’t yield boosters. 😬
Thanks!

PummyRaj

Hello @neogeo22, Hearty Welcome to the Candy Friend section of our friendly King Community  

I am sorry to hear about the issue in your game!!  Yes, that does not sound right at all!!!  By any chance, did you take a screenshot when you were claiming any of those gifts?  If so, can you please post it here?

Also post back these below details -->
1) Device you are using to play the game;
2) Are you logged in through Facebook or Kingdom account;
3) Your game user ID number... this link will help you to find it  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

** TO attach the screenshot, tap on "Attach Image" icon located in the tool-bar (a little farther to Emoticon), then select "Choose Files" to upload the image from your device.

Talk to you soon!  Have a great weekend ahead!

neogeo22

iPhone, kingdom account, 8189948613

neogeo22

Only receiving one point per lollipop hammer or lightning cloud each prize, no matter what size

neogeo22

The hammer was 24 and the lightning cloud was 19.  I have been only getting one point per box

neogeo22

Here is a “video screenshot” of me opening the map reward: https://drive.google.com/file/d/1BqKfbF2OJCtVkM7kNkxuVgAwHcomxuIz/view?usp=drivesdk

PummyRaj

Hello again @neogeo22,  

Thanks a lot for providing all the needed details and the screenshots as well as the Video.  These all will come in handy for the King team to investigate the issue  

I will elevate this issue to the Friends Community Manager, but I can do it only on Monday as they are off for the weekend!  Hence, I would request you to be patient till then!  

Talk to you soon!  Have a great weekend!