Hello @Kellie_Sigley, Hope you are having a nice weekend!
I am very sorry to hear about the issue in your game Most of the times, the issues like game crashing or freezing could be caused by our devices but not the game provider(s)!!
Let's try some trouble shooting steps and see if that resolves the issue!! Can you please tell us what device you are using to play the game? The Community Team has provided numerous Help Articles for our convenience in these kind of instances.
Talk to you soon! Have a great rest of the day/evening!