We're have all my Characters gone?

AaronS1974

I just reset my Galaxy Note 9 due to technical problems. CC Friends was the 1st reload and log In from my back up. All my levels are the same but ALL of my characters are reset. I have even lost the limited characters. I recently transferred the game from my Note 8 to this 9 and had no problems. How can I get my Characters back?

mysticalmysty

Hi @AaronS1974 Welcome to our community. That’s really strange, and I’m sorry to hear that. If you could tell us your game ID, and here’s how to find your game ID : https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it and also the screenshot of your scrapbook, we can ask our CM to look it up at the studio tomorrow morning. 

Zpika

Hi @mysticalmysty i have the same problem, i just reinstalled the game, all my characters and outfits are gone but the process level is keeped
my game ID is 6549643606 and here is my scrapbook
Please give it a check, thanks

QueenMia

Hi guys,

We had a short issue yesterday that affected players who reinstalled or updated the game, like you guys. However, our Studio did a fantastic job on fixing it asap and you should now be able to see all your characters again! 

Sorry for the inconvenience caused! I know it must have been scary to see that all your friends "disappeared"!

Have a great day 🍒

Oh and since you're around, don't miss your chance to earn some extra Gold and check out out latest competition here! Good luck  

mysticalmysty

Thank you for clarifying @QueenMia and I hope you got all your characters back @AaronS1974 @Zpika 🤗