We're have all my Characters gone?

AaronS1974AaronS1974 Posts: 1
I just reset my Galaxy Note 9 due to technical problems. CC Friends was the 1st reload and log In from my back up. All my levels are the same but ALL of my characters are reset. I have even lost the limited characters. I recently transferred the game from my Note 8 to this 9 and had no problems. How can I get my Characters back?

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