Didn’t get my items

brattoo

i made a purchase and it didn’t go through.  I made another purchase the next minute 12:18 am, didn’t get that either.  My email shows the purchases went through. Loaded the game and one purchase is there but I didn’t get to use my bonus time. I have no idea what happened to the second purchase.  I made the second purchase because the first didn’t seem to go through.  I’d like a refund of the second purchase and the bonus time I didn’t get to use. 

Crazy4CandyCrushing

Great adversity has a beauty - it is the fire that tempers the blade

1Mississippi

I made a purchase but didn't get my items.

PummyRaj

Hello @1Mississippi Hearty Welcome to our friendly King Community 🤗  

I am sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details! 

Hence, I would suggest you to contact the King Support team through this link:  https://soporto.king.com/contact 

** While filling out, enter the TOPIC as "Problems with Purchase" ---> and the SUB-TOPIC as "Purchased Items not Received" ---> Explain briefly about the issue and Submit the form.

NOTE: Along with above details, make sure to enter the Game Name correctly!

After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have received. 

** Please post back if you need further assistance by typing in the empty dialogue box located below 🙂

Hoping for the Best! Have a great rest of the day/evening!