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Problem with LIVES

berrybest1berrybest1 Posts: 8 New Bee
I am unable to give or receive lives! There are numerous questions about the same problem from a year ago, but the only answer given is to sign out and restart. This does NOT resolve my problem. PLEASE RESPOND!!!


  • missyandkaiyamissyandkaiya Posts: 2 New Bee
    I spend more time trying to find answers than I do playing the game.  Why do you have to make it so difficult?????  I tried getting my player ID but when I go into the game and tap on profile it gives me my email address.  I still do NOT receive any lives from friends.  I am ready to UNINSTALL the game bc you make it so difficult!!!!!!!  VERY FRUSTRATING!!!!!!!!!
  • Simon888Simon888 Posts: 275 Level 4
    For user ID just tap on king logo on top of profile page. Hope that helps :expressionless:
                      Be yourself; everyone else is already taken - Oscar Wilde 


  • QueenMiaQueenMia Posts: 6,683 Community Manager
    edited October 2019
    Hi there @berrybest1 and welcome to the Community :waving:

    Could you please tell us more about it, like what device and game version are you playing on? What is happening that you cannot send nor receive lives: Do you get an error message? Do you not have the option at all? At what step does the problem appear: when you click on send? A screenshot would be very helpful as well for us to understand the problem.

    Also, it is advised to clear cache and cookies regularly and always make sure to update to the latest game version to avoid any issue with the game.

    Let us know!

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  • missyandkaiyamissyandkaiya Posts: 2 New Bee
    Thank you for the info about ringing the player ID, but what about NOT receiving lives from any friends?  For the very first time I actually received a request from a life from a friend but that is all!!!!  Again, very frustrating!!!!!!!!
  • Goob79Goob79 Posts: 8 New Bee
    I was just wondering if anyone has had trouble receiving lives from when you ask friends for help? When I first started playing I would would get lies all no problem now I rarely do.  I have seen someone send me a life and never receive it. Any suggestions? 
  • berrybest1berrybest1 Posts: 8 New Bee

     Hey QueenMia! I'll try to answer all your questions. I'm sorry for the slow response, but it has taken me a long time to FIND where I posted my question. 
         I'm playing on a Samsung Note 9 and am connected to Facebook. I have no problems ASKING, GIVING, or RECEIVING lives on CCS and CCSS. There's no error message in Friends.
         I have a large number of FB friends who play. Everything looks okay when I ASK for lives or SEND lives. But I've NEVER RECEIVED any lives.
         The first screenshot is what comes up when I select the level number or the heart, and I'm out of lives. I then click the SEND button on the page with my FB friends. So, the ASK option works correctly!
         The second screenshot is when I do the same thing on Candy Crush Soda. Again the next screen that comes up shows my FB friends with the send option. All options work correctly in the other games!
         Please help me! I think if I play, I should be able to SEND and RECEIVE with my Facebook friends in ALL the games!.
  • VanuVanu Posts: 3 New Bee
  • PummyRajPummyRaj Posts: 7,578 Superstar
    Hello @Vanu Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    I am sorry to say that the Community supports English language ONLY.  Hence, please post your comment again.  

    Thank you and looking forward to seeing you back!  

    Have a great rest of the weekend =)

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    🌟 Beat our Superstars and get free boosters - Check here  🎉

  • VanuVanu Posts: 3 New Bee
    Where am I find the lives what my friends send me???..How can I get them???
  • VanuVanu Posts: 3 New Bee
  • berrybest1berrybest1 Posts: 8 New Bee
    QueenMia still hasn't responded!
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