KING Contradictions, Customer "Service"

DoubleB423DoubleB423 Posts: 51 ✭✭✭
Well, after being told by King that my gold bars were being sent to me right then, 24-40 hours later, they send me another email stating Sorry, you aren't getting them, nor your $ back.   I'm attaching emails for proof.   Now I've played and spent $ on King Games for years, but not anymore. The lady of the house, and my 2 sons that got to play and spend $ on King Games as well, will no longer be doing so either.  It was the worst customer "service" I believe I've EVER been through. 
Isn't there some rule about if a company says they are doing something for you, that they have to abide by that?  Anyone else had similar experiences with King customer "support" or customer "Service"??      


  • DoubleB423DoubleB423 Posts: 51 ✭✭✭
     Does anybody have any answers? 
  • QueenMiaQueenMia Posts: 5,929 Community Manager
    Hi there @DoubleB423 :waving:

    I am sorry to hear that was not a good experience for you. I am not sure what happened there but we will investigate. In the meantime, I'll take care of your issue. I've sent you a private message to ask for more information.

    I apologise for the inconvenience.
    Thanks for letting us know!

    Welcome to the King Community!
    No account yet? Sign up here in 2 seconds!

    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

    👉CCJS - Gold bars here 🍭
  • ZaydenZayden Posts: 6
    Seems that the customer isn't always right, here @ King..   I'm sorry

Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!