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Lost levels when I got a new phone.

mr70__
mr70__ Posts: 3

Level 1

edited October 2019 in Support
Lost levels when I got a new phone. 

Answers

  • mr70__
    mr70__ Posts: 3

    Level 1

    Need to transfer levels from old phone to new phone. 
  • QueenMia
    QueenMia Posts: 12,978
    Hi there @mr70__ and welcome to the Community :waving:

    That can happen when you change device, in case you haven't saved your progress. But don't worry, you can get it back by following these steps here.

    Let us know how it goes and in the meantime, don't miss your chance to win some extra Gold. Check our latest contest here

    Good luck and don't forget to have fun🍒
  • Bubbles56
    Bubbles56 Posts: 1

    Level 1

    I , lost my spot and all my advance progress when I got this new phone.! Please help me get it back!

  • You need to make sure your progress was saved. Then simply log in and away you go. However, lollipop hammers are stored on your device, so they can't be transferred.

Hey! Would you like to give us your opinion?