Why did I not receive a life for watching a video?

tnab

Hi, I was just offered the opportunity to watch a video for a life, but after Candy Crush Friends rebooted and I didn't get the free life.

KingChewy

Hi @tnab - welcome to our friendly community. The video booster ads have to be completed to be received. If your game froze or didn’t complete the required amount of time for viewing then unfortunately the life would not have been added.

Please note if you have this feature I believe it will work upto 4 or 5 times per 24 hr period.

Hope this helps 🙏🏻

tnab

Hi @Foley1362, thank you for your reply. My game didn't freeze and I waited the necessary time to watch the ad, so its some other reason I didn't get the life. As I mentioned before, Candy Crush Friends seemed to reboot immediately after watching the ad, at the point when it would normally award the booster. Thanks.

KingChewy

Hi again @tnab - so sorry to hear that. Please make sure you regularly clear your cache and cookies every couple of days and have at least 2MB of free space on your device to try and help mitigate that type of error going forward 🙏🏻

AnnaMariaVivaldi

tnab said:

Hi, I was just offered the opportunity to watch a video for a life, but after Candy Crush Friends rebooted and I didn't get the free life.

have you resolve... what device you have?
this games it's simply unplayable on some devices.... development can only help whit general repky.... totally unhelpful.

tnab

Hi @AnnaMariaVivaldi, no resolution. I use a Kindle Fire. I am now experiencing total crash and exit during play too... no fun

AnnaMariaVivaldi

tnab said:

Hi @AnnaMariaVivaldi, no resolution. I use a Kindle Fire. I am now experiencing total crash and exit during play too... no fun

i thinks it's obviously. the developer try to maintain the compatibility of this games for all devices also if it's very old like my case.
i have already says? i use a Mediacom m-sp10mxb..... old tablet but all other games by king it's completely playable.
this is totally unplayable... simply the most unstable games ever seen over play store.