I didn’t receive divine gift box when completing candyversary levels

TJO

User ID 3960034841

Upon completing level 5 of the candyversary levels the game crashed before I received my divine gift box. When getting back in the game, still no gift box. 

KingChewy

Hi @TJO - welcome to our friendly community. I’m sorry to hear you’ve had this issue. That’s the first I’ve heard of this. Please confirm if you are playing via Android or IOS? And thank you for providing your user id already 🙏🏻

TJO

IOS

TJO

I’ve experienced another crash on IOS that has prevented me from receiving another gift. I had obtained the balloon chest and reached Dach (the dog) with the key when advancing from level 885 to 886. Game crashed and I never received gifts from chest.

Will you be adding the candyversary divine gift box I never received and this ballon chest to my game?

Marta_Chrystine

Eu venci os níveis de candyversary é não recebi a caixa de presentes