Please Restore 63 gold bars

Gayle1134

I used approximate 63 gold bars refilling lives because my game kept crashing the night of November 5th (and the morning of the 6th). I followed the steps recommended in the email sent to me today at 12:35pm, and now the game is working. Thank you!

KingChewy

Hi @Gayle1134 - welcome to our friendly community. That is an unfortunate occurrence you encountered. I would highly recommend following up with the Player Support team since they should have a record of the issue. Please follow the below info to report it.

With regards to contacting the King Player Support Team to send a request for a refund or compensation, please follow below steps:
https://soporto.king.com/contact  --->  You will have to fill out a form at this link::
** Make sure to enter your name, email ID and the game name in provided slots

Hope this helps 🙏🏻

fairytiptoes

I lost about 30 bars as the advert fir windows support kept freezing and when I came out of the advert the place telling me there was an error and to try again  was in the same place as the button to use gold bars for extra lives. I did this twice so I lost about 30 bars. How do I recover them? 

KingChewy

Hi @fairytiptoes - Welcome to our friendly community. Sorry you’ve experienced this issue also. Please follow the steps in the link above to contact Player Support as well! Hope that helps 🙏🏻

fairytiptoes

Hiya, I can’t see the form why I follow this link. Is there another way to access it? Thanks 

KingChewy

Hi @fairytiptoes - please see the link the below thread. It is actually no longer a form but a ‘contact us’ support link/chat feature. Hope this helps 🙏🏻

https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back#latest