Please Restore 63 gold bars

Gayle1134Gayle1134 Posts: 1
I used approximate 63 gold bars refilling lives because my game kept crashing the night of November 5th (and the morning of the 6th). I followed the steps recommended in the email sent to me today at 12:35pm, and now the game is working. Thank you!

Answers

  • Foley1362Foley1362 Posts: 8,352 Superstar
    Hi @Gayle1134 - welcome to our friendly community. That is an unfortunate occurrence you encountered. I would highly recommend following up with the Player Support team since they should have a record of the issue. Please follow the below info to report it.

    With regards to contacting the King Player Support Team to send a request for a refund or compensation, please follow below steps:
    https://soporto.king.com/contact  --->  You will have to fill out a form at this link::
    ** Make sure to enter your name, email ID and the game name in provided slots

    Hope this helps ๐Ÿ™๐Ÿป

    You can find out more about our Superstars here

    VOTE to get a PORTAL in Friends here  ๐Ÿ™๐Ÿป

    ๐Ÿฉ๐Ÿ”ฅ A heart filled with love โค๏ธ 
    is like a Phoenix that no cage can imprison ๐Ÿ”ฅ๐Ÿฉ
  • fairytiptoesfairytiptoes Posts: 2
    I lost about 30 bars as the advert fir windows support kept freezing and when I came out of the advert the place telling me there was an error and to try again  was in the same place as the button to use gold bars for extra lives. I did this twice so I lost about 30 bars. How do I recover them? 
  • Foley1362Foley1362 Posts: 8,352 Superstar
    Hi @fairytiptoes - Welcome to our friendly community. Sorry youโ€™ve experienced this issue also. Please follow the steps in the link above to contact Player Support as well! Hope that helps ๐Ÿ™๐Ÿป

    You can find out more about our Superstars here

    VOTE to get a PORTAL in Friends here  ๐Ÿ™๐Ÿป

    ๐Ÿฉ๐Ÿ”ฅ A heart filled with love โค๏ธ 
    is like a Phoenix that no cage can imprison ๐Ÿ”ฅ๐Ÿฉ
  • fairytiptoesfairytiptoes Posts: 2
    Hiya, I canโ€™t see the form why I follow this link. Is there another way to access it? Thanks 
  • Foley1362Foley1362 Posts: 8,352 Superstar
    Hi @fairytiptoes - please see the link the below thread. It is actually no longer a form but a โ€˜contact usโ€™ support link/chat feature. Hope this helps ๐Ÿ™๐Ÿป


    You can find out more about our Superstars here

    VOTE to get a PORTAL in Friends here  ๐Ÿ™๐Ÿป

    ๐Ÿฉ๐Ÿ”ฅ A heart filled with love โค๏ธ 
    is like a Phoenix that no cage can imprison ๐Ÿ”ฅ๐Ÿฉ
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