Bubble Gum Level reset & missing stickers

DiGiTaL370

Hey King Team,

I have a problem with Candy Crush friends. My game ID is 1097535750

 I started playing without logging into Facebook. I made some progress on the Bubble Gum levels. Then I decided to log into facebook. Directly afterwards the introduction video of the Bubble gum levels appeared. The next bubble gum level was the first bubble gum level again. So the progress of logging into Facebook did reset my progress on the bubble gum levels. 

The worst thing is: I do not get any stickers for the bubble gum dude any more. After I finish a level I do not get the 20 stickers for the bubble gum dude. And even worse ... I did not even get a bubble gum dude sticker by opening the second chest from the team challenge. I was really looking forward to get the bubble gum guy, but because I logged into Facebook, I am afraid I won't make it in time, because I am unable to progress any further. I am close to the final chest of the team challenge and probably I won't get the required stickers there. Can we do something about it?

What can I do, to get those stickers again?

Best regards
Ole

Foley1362

Hi @DiGiTaL370 - welcome to our friendly community. Sorry to hear you’ve had this issue. Can you please asleep confirm what type of device you play from and what the latest version of the game you have installed is? Then player support team will need that info to investigate further. Thx 🙏🏻 

DiGiTaL370

Hey,
thank you for the gssy answer.

I am playing from an Android Device. It is an Samsung S10e. I am not sure about how to find out which exact version it is. Google play store says, that there is no update available, so it probably is the latest version available for my device. If you tell me where to find the version number, I can look this up.

Best regards, 
Ole

DiGiTaL370

* gssy = fast ^^

Foley1362

Thank you again @DiGiTaL370 - let me follow up with our CM and get back to you. Thank you for your patience.

In the mean time try making sure your cache and cookies are cleared and restarting your device to try and help resync it.

thekid82

I'm having the same problem on my Samsung s10e. I have almost 2000 gumballs, and have not made any progress on my sticker. Please help!!

Foley1362

@thekid82 - welcome to our friendly community. Thank you for letting me know. Can you please your user ID and what version of the game you have installed from your App Store?

User ID instructions - https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

DiGiTaL370

Any news about this?

thekid82

No sorry nothing. Still haven't received my gumball troll.

PummyRaj

Very Sorry for the delayed response @DiGiTaL370 and @thekid82

Myself and my friend @Foley1362 are in the process of collecting all the players' User ID's who ever has problem with the BGT event.  

Thank you for providing your ID number in your question itself @DiGiTaL370!  That helps a lot  

Can you also post your ID @thekid82 ?  If you are not sure how to, This Link will help you find it 

Thank you very much for your patience and understanding! 

Have a wonderful rest of the day/evening!

thekid82

10650734243 is my id.