Where are my lives?

TLVx2

I’m there’s been several quests I’ve completed and as one of the rewards in my gift I’m granted an extra life. However my life count never went up. How do I receive my extra lives? 

DoubleB423

@TLVx2

The most lives you can have at any given time is 5.  I've personally never opened a box with a life in it, when I had full lives already.

TLVx2

My lives weren’t full either. I had 2 left. When I opened up a gift I was able to get some candies, points towards other candy, points towards a new costume and an extra life. But the life never counted up to 3. I was still left with 2

jamie37064

Mine is doing the same thing. Every time. Why aren't we getting our free lives?