why does the message re: no money was taken appear but I get an email saying y account was charged?

Aflutter

I tried to buy gold bars but the transaction did not go through. I did not get the bars and the message said no money was taken-yet I got an email saying my account was charged. why?

PummyRaj

Hello @Aflutter A Warm Welcome to the Candy Friends section of our friendly King Community!

I am sorry to heat about the purchase issue in your game!  The Community Team does not deal with any purchase issues as the inquiry includes your personal details and this is a public forum!   

Hence, you will have to contact the "Player Support Team" through this link https://soporto.king.com/contact  
** While filling out, enter the TOPIC as "Problems with Purchase"; 
and the SUB-TOPIC as "Payment Queries"; 
Explain briefly about the issue and Submit the form. 

NOTE:  Along with above details, make sure to enter the Game Name correctly! After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to the same email you have received. 

Hoping for the Best!  Have a great rest of the day/evening! 

** Please post back if you need further assistance by tapping on "Type your Comment" box located below