Hello @NatalaSlay A Warm Welcome to the Candy Friends section of our friendly King Community
I am sorry to hear about the issue in your game!! And I am not sure whether the Life can be replaced!! I will have to ask the Friends Community Team Manager about it!
I need few details from you please::
1) What level were you playing when this happened? 2) What device you are using to play the game? 3) Did you have the "Pre-game" charged boosters while playing the game? 3) How many times did this happen till now? Will it be possible for you to take a screenshot of the board if it happens again? 4) Can you write your game user ID number... this link will help you to look for it --- Find my User ID Number
Please tap on "Type your Comment" box located below to write back. To post the Screenshot, tap on "Attach Image" icon located in the tool-bar (a little farther to Emoticon), then select "Choose Files" to upload the screenshot from your device.
Talk to you soon! Have a great rest of the day/evening!